SpamExperts will be automatically enabled on all domains within our shared, premium, or reseller servers. However, if you are using external nameservers / DNS, then you will need to update your MX records.

Please note, that SpamExperts is an external cluster that works through a dedicated set of MX records. As such, when SpamExperts is enabled on a domain, the MX records will be automatically updated to...

The records are only updated if the domain uses our nameservers (or custom nameservers pointing to our DNS Cluster). If you use external DNS, such as Cloudflare, then the MX records need to be updated to the above. The easiest way to enable SpamExperts for your domain is as follows...

cPanel > Email > SpamExperts


On the next screen, you will see a list of domains within this cPanel account - click Login to enter the SpamExperts configuration for that domain

IMPORTANT: If your domain is not yet using SpamExperts, clicking 'Login' will automatically provision the MX records against your domain, based on your 'Email Routing' being set to either 'Local', or 'Auto'. If your domain uses a Remote Exchanger via cPanel then the domain's MX records will be unaffected.

Please also ensure that SpamExperts is configured and accessible for your domain and that your downstreams are set correctly...

Once the MX records have been updated to the above, the emails inbound will be filtered by our SpamExperts cluster automatically, then routed 'downstream' to the server which hosts your accounts. 

Please note: If your domains use external MX records, such as Gmail or Outlook, then you will need to ensure that your cPanel -> Email Routing is set to 'Remote Exchanger'