Occasionally, you might encounter difficulties logging into SpamExperts, receiving an error message indicating that professional spam and virus filtering has not been enabled for your domain, with the status "Skipped: Domain is remote." This issue is typically related to the Email Routing settings within your cPanel account. In this article, we'll guide you through the steps to resolve this issue by setting the Email Routing to 'Local Exchanger'.

Understanding the Error: 

The error message "Unable to login, possibly professional spam and virus filtering has not been enabled for your domain yet. Skipped: Domain is remote" suggests that SpamExperts does not recognize your domain as being managed locally on the server. This is because SpamExperts requires the domain's email to be routed through the local server to enable its filtering services.

Step-by-Step Solution:

  1. Log into cPanel: Begin by accessing your cPanel account using your username and password.

  2. Navigate to Email Routing: Once logged in, find the 'Email' section and click on 'Email Routing'.

  3. Check Email Routing Settings: In the Email Routing settings, you'll see options for how your domain's email is handled. If your domain's email is managed on the same server as your website, you need to set it to 'Local Mail Exchanger'.

  4. Set to Local Exchanger: Select 'Local Mail Exchanger' and save the changes. This ensures that your incoming mail is routed through the local server, allowing SpamExperts to provide its filtering services.

  5. Verify MX Records: After setting the Email Routing to 'Local Exchanger', ensure that your domain's MX records are correctly pointing to SpamExperts. The default MX records for Brixly Hosting are:

    • (priority 10)
    • (priority 20)
  6. Retry Logging into SpamExperts: Once you've made the necessary changes, attempt to log into SpamExperts again through your cPanel account.

Conclusion: By setting your Email Routing to 'Local Exchanger' and ensuring your MX records are correctly configured, you should be able to successfully log into SpamExperts and take advantage of its spam and virus filtering capabilities. If you continue to experience issues, please contact our support team for further assistance.