How to change a cPanel users domain name, or username via WHM

Introduction: As a reseller, you may need to change the domain associated with a cPanel account for various reasons, such as a client rebranding or transferring their website to a new domain. This Knowledge Base (KB) article will guide you through the process of changing the domain of a cPanel account using the Modify an Account screen in WHM (Web Host Manager), providing you with the necessary steps for a seamless domain change.

Step-by-Step Guide:

Step 1: Log in to WHM Access your WHM (Web Host Manager) interface using your reseller credentials.

Step 2: Navigate to the Modify an Account Screen Once logged in, locate the search bar or account list in WHM. Enter the cPanel username or search for the account you want to modify. Click on the appropriate account from the search results or account list to access the account management options.

Step 3: Select the Modify Account Option On the account management screen, look for the option labeled "Modify Account" or something similar. Click on this option to proceed with changing the domain.

Step 4: Provide the New Domain Information In the Modify an Account screen, you will find various fields related to the cPanel account settings. Look for the field labeled "Domain" or "Primary Domain" and enter the new domain name to which you want to change the account.

Step 5: Review and Adjust Settings (Optional) While on the Modify an Account screen, you have the option to review and adjust other account settings if necessary. These settings may include disk space quotas, email configurations, database access, etc. Take this opportunity to ensure all settings align with the client's requirements.

Step 6: Save Changes After entering the new domain and reviewing other settings, scroll down to the bottom of the Modify an Account screen. Locate the "Save" or "Apply Changes" button and click on it to save the modifications.

Step 7: Confirm Domain Change A confirmation prompt may appear to confirm the domain change. Verify that the displayed information is correct and confirm the domain change if prompted.

Step 8: Communicate the Domain Change to the Client After successfully changing the domain associated with the cPanel account, it is essential to inform the client about the domain update. Ensure they are aware of the new domain name and any necessary actions they need to take, such as updating DNS settings or adjusting website configurations.

Updating Application Settings After Domain Change:

WordPress: If the cPanel account hosts a WordPress website, follow these steps to update the domain within WordPress:

1. Log in to the WordPress admin dashboard. 
2. Go to "Settings" and click on "General." 
3. Update the "WordPress Address (URL)" and "Site Address (URL)" fields with the new domain. 
4. Save the changes.

WHMCS: When changing the domain of a cPanel account that hosts a WHMCS installation, follow these steps to update the domain within WHMCS:

1. Log in to the WHMCS admin area. 
2. Go to "Setup" and click on "General Settings." 
3. Update the "System URL" field with the new domain.
4. Save the changes.

Note: For other applications, consult their respective documentation or support resources to determine the steps required to update the domain settings.

Conclusion: By following these step-by-step instructions, you can easily change the domain of a cPanel account via the Modify an Account screen in WHM. Remember to communicate the domain change to the client and provide additional guidance