If you are trying to restore an account using JetBackup and encounter a 500 / Fatal error within the JetBackup interface, don't panic. This issue is commonly encountered during the restoration process and is typically temporary.
Why does this happen?
The error occurs because the restoration process modifies and restores files critical to the cPanel interface. Specifically, when a full account is restored, the account is first terminated, and then the full account is restored. Your session becomes invalid if you remain logged into the cPanel interface during this process. This is because the account associated with your session has been terminated and is in the process of being restored. As a result, the cPanel UI can create issues, one of which is the 500 / Fatal error.
What is the solution?
The solution to this issue is simple: patience. Wait until the restore process completes. Once the process is finished, log out of the cPanel interface and then log back in. This will establish a new session that is associated with the restored account, and you should no longer encounter the 500 / Fatal error within the JetBackup interface.
Remember, restoring an account is a complex process that involves many moving parts. Temporary errors are to be expected. However, once the process is complete, everything should return to normal.
If you continue to experience issues after the restoration process is complete and you've logged back into the cPanel interface, please contact our support team for further assistance.