Brixly works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. They help with everything from accepting payments to managing subscriptions to verifying identities.

Stripe helps Brixly confirm your identity by conducting the following checks:

Stripe will capture images of the front and back of your government-issued photo ID and review to ensure that the document is authentic. It has built an automated identity verification technology that looks for patterns to help determine if an ID document is real or fake. This process is like a bank teller checking your ID document to confirm that it’s real.

Stripe will capture photos of your face and review to confirm that the photo ID belongs to you. It has built automated identity verification technology that uses distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document. This process is similar to a bank teller confirming that the photo on your ID document is you based on the shape of your nose or eyes – but it’s higher-tech and a more accurate way to identify you as a unique person.

Best practices for successful verification

Before starting the verification process, here’s what you need:

  • A valid government-issued photo ID document. Not a photocopy or a picture of an ID document. Ensure that the ID document has not expired.
  • A device with a camera, if possible, use a mobile device. Cameras on mobile devices typically take higher-quality photos than a webcam.

The quality of the images captured affects success rates dramatically. Below are a few best practices to help ensure that your verification succeeds:

  • Capture a clear image. Make sure that the images are not too dark or bright, and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
  • Do not block any part of your ID document in the image. Ideally, you should lay it flat to take the photo.
  • Do not block any part of your face. Remove sunglasses, masks, or other accessories.
  • Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.

Why am I asked to verify my identity?

The hosting industry in particular has an incredibly high fraud and chargeback rate due to spammers and scammers. Whilst we are aware this isn't necessarily applicable to you, as part of our process to combat fraud we have introduced this verification process to ensure that the orders we receive are valid.

When an order is raised, we take into account a number of factors when analysing the risk of that order, which allows us to automatically determine whether or not the additional verification process is required.

If your order has been flagged for review, then its likely that the order contained some 'abnormalities' that we felt warranted some additional verification checks before we provided you access to our services. Its also possible that your order was selected randomly for review, which is an additional security step we take to combat abuse.

Who has access to my verification data?

Both Brixly and Stripe will have access to the information that you submit through the verification flow. We rely on Stripe to help store your verification data. Stripe uses access controls and security standards that are at least as stringent as those used to handle their own KYC and payments compliance data.

Learn more about how Stripe handles and stores your data.