You are able to cancel your services quickly, and easily from within our client area. To do so, navigate to Services ->  Request Cancellation You will be given the option to cancel your services or addon from the list provided. Once the service ca...

The  Brixly affiliate program  pays you for every conversion recurring, meaning you will always get paid as long as the referred service is still active. As a business, we also hold one of the highest retention rates in the industry – this means ...

Brixly works with  Stripe  to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. They help with everything from accepting payments to managing  sub...

Welcome to The Central Manager! We understand the difficulty of managing a large number of accounts! That's why we have developed the Central Account Manager, accessible through your client area. You can find this super handy tool by heading throu...

Brixly is renowned for providing swift, high-quality support, boasting a 99.3% satisfaction rating from nearly 400,000 support tickets. We're proud to have one of the UK's leading average response times. However, we're always looking for ways to i...

You can modify your profile by going to the following... Login to our client area Select your name in the top right corner Click 'Account Details'

Introduction You can greatly reduce the amount of time it takes for our support analysts to resolve your issue by providing good steps to replicate your issue. Procedure Reproduce the problem as you write out the steps. As you move through each st...

The correct set of nameservers to use will have been sent in your welcome email and may vary from those supplied below. cPanel Servers   cPanel - UK ns1.hostns.io (109.70.148.2) ns2.hostns.io (109.70.148.3) cPanel - USA ns1.usa.cloudns.io (165.227...

You can register new domain names from within the Brixly client area or by clicking  here .

Our domain registration and renewal pricing can be found here... https://client.brixly.uk/cart.php?a=add&domain=register

This article details the scope of support we provide for our hosting products. Support Tickets: Our support team is manned 24 hours a day, 7 days a week. You can raise tickets with our support team with an average response time of around 20 - 30 m...

When signing up for a reseller hosting plan, you are able to select a 'Location' or Country. The selected location is where your reseller hosting plan would be located, and therefore any accounts created within it would also be located in that loc...

As a reseller, you have exclusive discounts, allowing you to purchase secondary plans at a heavily discounted rate. This is also ideal for situations where you want to resell services, such as our VPS / Cloud Servers, Dedicated Servers, and Resell...

Limitations and Important Considerations Please note that Dedicated IP addresses are exclusively available to clients hosted on our UK infrastructure.  Dedicated IP addresses are only available to cPanel hosting services (Shared, Premium or Resell...

Registering a new domain name with Brixly is a simple and straightforward process. This guide will walk you through the necessary steps to secure your online identity. Step 1: Check Domain Availability Before registering a domain, you need to chec...

Our domain registration and renewal pricing can be found here... https://client.brixly.uk/cart.php?a=add&domain=register

Overview At Brixly, we are committed to providing high-quality, reliable hosting services to all our customers. To ensure the best performance and stability of our shared and reseller hosting platforms, we have certain policies in place regarding ...

Understanding the Data Processing Agreement A Data Processing Agreement (DPA) is a legally binding document required under the General Data Protection Regulation (GDPR), which outlines the rights and obligations concerning the processing of person...

Registrar Lock, also known as Domain Lock, is a security feature that prevents unauthorized domain transfers. Here's how you can enable or disable this feature for your non-UK domains through the Brixly Client Area: Step 1: Accessing the Domain Ma...

All services are raised with a respective due date, which  must  be considered as the final date for payment in all circumstances.  We do reserve the right to immediate suspension, or alternatively full termination/account closure following the du...

The error message being reported is based on the following in the documentation... The link to the full documentation can be found here... https://support.brixly.uk/en/knowledgebase/article/how-do-i-sell-domain-names-through-whmcs To set a default...

It is possible to pay for your services and domains via Direct Debit, however, there are a number of things that differ through this payment process, compared to standard processing gateways such as credit/debit cards.  If you wish to pay via Dire...

Here’s how: Log in to your PayPal account. Click Settings near the top of the page. Click Payments. Click Manage pre-approved payments. Click Cancel or Cancel automatic billing and follow the instructions.

When making payment of your invoices, it can become confusing if you have multiple payment methods set up for different services. Each service you purchase from us will have a set payment method, selected when you first purchase. If you have a par...

If you would like to have invoices or payment receipts sent to a separate email address (for example, your accountants, or your accountancy software), you are able to do so from the following screen... https://client.brixly.uk/account/contacts Onc...

Limitations and Important Considerations Please note that Dedicated IP addresses are exclusively available to clients hosted on our UK infrastructure.  Dedicated IP addresses are only available to cPanel hosting services (Shared, Premium or Resell...

Introduction At Brixly, we aim to provide a clear and transparent billing process for our clients. This article is designed to explain how payments via PayPal are handled for our services and the differences compared to Credit/Debit card payments....