Outdated/Missing MySQL Extension for WordPress
If, when accessing WordPress, you see an error message similar to the following: Your PHP installation appears to be missing the MySQL extension which is required by WordPress. Or in site health, you see the following: utf8mb4 requires a new...
Softaculous Backups - Why are they disabled?
At Brixly, we strive to provide our clients the best web hosting experience, including using reliable and efficient backup solutions. While Softaculous is a popular software auto-installer that offers a native backup functionality, we have decided...
How much bandwidth is included with my hosting account?
Here at Brixly, we do not limit bandwidth for any websites on our shared or reseller platforms! We monitor bandwidth usage to prevent abuse; however, we do not suspend or de-activate accounts based on high bandwidth usage. We do, however, limit a...
How much email storage space is permitted on the shared or reseller plans?
We don't impose any 'hard limits' on the storage of mailboxes; however, we do have 'fair usage policies' in place to prevent abuse. As such, you must review the terms outlined in our fair usage policies. We use ultra-fast NVMe storage on our serv...
How to Fix ERR_QUIC_PROTOCOL_ERROR Message in Chrome Browser
The ERR_QUIC_PROTOCOL_ERROR message is an error that shows up in the Google Chrome browser when you try to visit a site. Typically, the full error reads something like: This site can’t be reached, The webpage at https://examplesite.com/ might be t...
WordPress Manager - Script 26 Not Found
A client has reported that the following errors show when trying to install a WordPress installation via the WordPress Manager in our client area... Script '26' Not Found To resolve the issue, you can switch the cPanel account you are trying this ...
Does a dedicated IP address help my SEO?
A dedicated IP address won't help your SEO - please see this article by Matt Cutts - external link opens in new window (who works for Google).
How do I clear my browsers cache?
Google Chrome: On a Windows or Linux computer: Press Ctrl + Shift + Delete simultaneously. In the "Clear browsing data" window that appears, select the time range you want to clear or choose "All time" to clear everything. Check the box next to "C...
What is your default version of PHP?
The default version of PHP on our shared hosting servers is 8.1. It is also possible to change the version of PHP which is being used for an account using the 'PHP Selector'.
What is the 'Elastic Cloud' used for Enterprise plans?
Overview The Elastic Cloud is a high availability solution, designed for larger sites / e-commerce due to the fact you have more resources available. It also offers high availability through a ‘failover’ / ‘cluster’ system. With this, you receive ...
How do I enable Cloudflare for my websites?
Step 1: Sign up for a Cloudflare Account Open your preferred web browser and navigate to the Cloudflare website (https://www.cloudflare.com). Click on the "Sign Up" button to create a new account. Follow the registration process, providing the req...
What makes Brixly different from other hosting providers?
We always get this question, so we felt it best to summarise what we believe to be our core benefits... What makes Brixly different? As a company, innovation has been at the forefront of our growth strategy since its inception. Our focus has, and ...
How to Obtain a Signed Data Processing Agreement (DPA) with Brixly
Understanding the Data Processing Agreement A Data Processing Agreement (DPA) is a legally binding document required under the General Data Protection Regulation (GDPR), which outlines the rights and obligations concerning the processing of person...
Navigating the DMCA and Copyright Claims: Understanding the Limits of Our Support
The article underscores limitations and highlights the role of claimant and responder in subsequent dispute resolution.
DirectAdmin - Enabling Two-Factor Authentication
In this article, you will learn how to enable two-factor authentication for your DirectAdmin user. Please follow the instructions below. 1. You can enable two-step authentication by navigating to DirectAdmin -> Two-Step Authentication by searching...