If you're planning to use your domain with Google Mail, you'll need to make a few configuration changes. This guide will walk you through the process.   Setting Your Mail Routing to Remote Mail Exchanger Access cPanel : Log into your cPanel accoun...

Problem: When you try to send an e-mail message, you may receive the following SMTP error message: 550 Sender verify failed. Cause: This error message occurs when the sender's e-mail account does not exist in cPanel, or when the domain's MX entry ...

Sending emails from WordPress is a crucial function that powers everything from admin notifications to password resets. By default, WordPress uses the PHP mail function to send emails. However, this method is not always reliable and can result in ...

At Brixly, we maintain a generous limit of 50MB for the size of email messages. This limit is considerably higher than many Internet Service Providers (ISPs), which often block messages larger than 20MB. Please be aware that this 50MB limit encomp...

Autoresponders are a valuable tool for any business, saving you time by automatically sending a reply to any email sent to a specific address. They're ideal for acknowledging customer inquiries or letting people know you're unavailable. Here's how...

Introduction:  This Knowledge Base (KB) article provides a comprehensive guide on how to connect an email client to a cPanel or DirectAdmin mailbox. The process involves gathering the necessary information and configuring the email client settings...

Managing your email account effectively includes tasks such as changing your email password and adjusting your mailbox quota. This guide will walk you through these processes using cPanel.   Changing an Email Account Password Access cPanel : Log i...

Domain-based Message Authentication, Reporting, and Conformance (DMARC) is an email authentication protocol that uses SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to detect and prevent email spoofing. This guide will walk yo...

Migrating emails from one provider to another can seem like a daunting task. However, with the Migration Center, you can easily migrate your emails from an IMAP provider to your Brixly Hosting account. This guide will walk you through the process....

Brixly Workspace is a powerful tool that allows you to manage your email services. One of its features is the ability to set up branding for your workspace and add a custom URL. This guide will walk you through the process. Understanding Brixly Wo...

Yes, absolutely! Whilst our own version is modified slightly for a more 'minimalist' feel, you are able to view a demo of the webmail interface here... https://crossbox.io/demo In terms of NextCloud, they also provide a demo here... https://try.ne...

The Brixly Workspace is purchased per-domain, with the ability to host mail under a single domain. However, you can add additional 'alias' addresses to the account. An example of this may be that you have 'brixly.uk' as the main domain of the serv...

All outbound emails are sent through a premium relay service, included free of charge with every account. This ensures that all messages are delivered, irrespective of any potential 'blacklist' issues with the IP addresses on your hosting account....

Email headers provide valuable information about the journey of an email from the sender's server to the recipient's inbox. They can be useful for troubleshooting email delivery issues or for identifying the source of spam emails. This guide will ...

Overview The terms SSL, TLS, and STARTTLS are often used in relation to securing a connection, but not everyone knows what these mean. This article should help provide some basic information about each term. SSL SSL stands for “Secure Sockets Laye...

All of our mail is routed through a premium delivery service called ‘MailChannels’. As such, the SPF records need to indicate this to ensure accurate delivery. Correct Sender Policy Framework (SPF) records need to be configured in your DNS setting...

When sending emails, you may occasionally encounter an error message stating, "550 This message was classified as SPAM and may not be delivered." This error occurs when the email you're trying to send is flagged by our spam detection procedures. T...

When sending emails, you may occasionally encounter an error message stating, "550 Please turn on SMTP Authentication." This error occurs when the email you're trying to send is flagged by our spam detection procedures. This guide will help you un...

Emails being marked as spam is a common issue faced by many users. This can occur due to various reasons, from the originating domain name being blacklisted to the recipient mail host requiring additional validation. This guide will help you under...

PHPMail() is a function used by PHP to send emails directly from a server. However, due to its frequent misuse by malicious users to send spam and other unsolicited emails, we have decided to disable this function by default. This measure is taken...

If you're having trouble sending emails from your PHP script or application, it could be due to the way your application is configured to send emails. By default, many PHP applications use a protocol called PHPMail(), which can lead to several iss...

When managing your email accounts through cPanel, you might come across the concept of a "catch-all" mailbox. While it might seem convenient to have all emails sent to non-existent addresses on your domain redirected to a single mailbox, this prac...

Mail Exchanger Options Explained: Unless you have a particular setup that needs these explicitly stated, you are able to select "Automatically Detect Configuration". Please note, however, this setting can cause inconsistencies - it would always be...

If you are encountering the "550 5.7.1 [ESA] Sender Blocked" error, this means that our systems have detected significant abuse from your email account, which could include spam emails, bulk emailing, high complaint rates, or sending to a large nu...

It is now possible to add Brixly Workspace for your clients via the client area, by going to our Central Account Manager.  Brixly Client Area -> Reseller Tools -> Central Account Manager From here, next to any mentioned account you can select from...

The correct DNS records for our Brixly Workspace emails are as follows... MX Record:  Priority 10 | mail.hostns.io Priority 10 | mail-01.hostns.io SPF  / TXT Record:  v=spf1 ip4:23.88.6.16 +a +mx +include:relay.mailchannels.net -all

The details for connecting through a 3rd party email client, such as Outlook or Windows Mail can be found by going to... Services -> My Services -> Select the Service From here, you will be provided with the incoming/outgoing server details and an...

If you have not yet added an email address to your Brixly Workspace account, please click here for steps on how to add a new account. Once you have added the email account to your service, you will be able to login to the new mailbox (and access a...

To change the quota of an email account, go to... Services -> My Services -> Select the Service -> Click 'Manage Email Accounts' To update the password for the mailbox, you can do so using the 'pencil' icon below... Note: You can set a mailbox to ...

To change the password of an email account, go to... Services -> My Services ->  Select the Service  -> Click 'Manage Email Accounts' To update the password for the mailbox, you can do so using the 'padlock' icon as below... Once the password has ...

To add a new email address to your Brixly Workspace / Email Hosting service, you can do so via our client area (https://client.brixly.uk). From here, click on ' Services -> My Services ' and select the appropriate service.  Once you have selected ...

Brixly Workspace is a robust email hosting service, designed to offer an ideal alternative to the traditional 'per user' or 'per mailbox' charging models typically associated with most email hosting providers. Instead, we charge per domain. Our pl...