Email Hosting

Email Hosting articles

How to configure Email Routing and MX records for Google Mail

If you're planning to use your domain with Google Mail, you'll need to make a few configuration changes. This guide will walk you through the process.   Setting Your Mail Routing to Remote Mail Exchanger Access cPanel : Log into your cPanel accoun...

How to solve '550 sender verify failed' error message?

Problem: When you try to send an e-mail message, you may receive the following SMTP error message: 550 Sender verify failed. Cause: This error message occurs when the sender's e-mail account does not exist in cPanel, or when the domain's MX entry ...

How to Configure WordPress to use SMTP for Sending Emails

Sending emails from WordPress is a crucial function that powers everything from admin notifications to password resets. By default, WordPress uses the PHP mail function to send emails. However, this method is not always reliable and can result in ...

What is the maximum email attachment size?

At Brixly, we maintain a generous limit of 50MB for the size of email messages. This limit is considerably higher than many Internet Service Providers (ISPs), which often block messages larger than 20MB. Please be aware that this 50MB limit encomp...

Creating Autoresponders Using cPanel

Autoresponders are a valuable tool for any business, saving you time by automatically sending a reply to any email sent to a specific address. They're ideal for acknowledging customer inquiries or letting people know you're unavailable. Here's how...

Connecting an Email Client to a Mailbox

Introduction:  This Knowledge Base (KB) article provides a comprehensive guide on how to connect an email client to a cPanel or DirectAdmin mailbox. The process involves gathering the necessary information and configuring the email client settings...

How to Change Your Email Account Password or Mailbox Quota in cPanel

Managing your email account effectively includes tasks such as changing your email password and adjusting your mailbox quota. This guide will walk you through these processes using cPanel.   Changing an Email Account Password Access cPanel : Log i...

DirectAdmin - How to enable SpamExperts for your domain

To enable SpamExperts for a domain on DirectAdmin, first sign into the reseller account for the domain and navigate to: DirectAdmin -> Professional Spam Filter For each domain you want to include, click 'toggle protection': Please note if the doma...

SpamExperts - How do I access SpamExperts for my domain?

You can log in to SpamExperts from within cPanel or DirectAdmin by clicking the 'SpamExperts' icon, and then clicking ' Login ' next to the domain you wish to manage.  Additionally, we have added the option to log in directly from our client area ...

Publishing DMARC Records on Your cPanel Domain

Domain-based Message Authentication, Reporting, and Conformance (DMARC) is an email authentication protocol that uses SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to detect and prevent email spoofing. This guide will walk yo...

Migrating Emails from IMAP Providers Using our Migration Center

Migrating emails from one provider to another can seem like a daunting task. However, with the Migration Center, you can easily migrate your emails from an IMAP provider to your Brixly Hosting account. This guide will walk you through the process....

Setting Up Branding and Custom URL for Your Brixly Workspace: A Detailed Guide

Brixly Workspace is a powerful tool that allows you to manage your email services. One of its features is the ability to set up branding for your workspace and add a custom URL. This guide will walk you through the process. Understanding Brixly Wo...

Brixly Workspace - Can I see a demo of the CrossBox webmail interface?

Yes, absolutely! Whilst our own version is modified slightly for a more 'minimalist' feel, you are able to view a demo of the webmail interface here... https://crossbox.io/demo In terms of NextCloud, they also provide a demo here... https://try.ne...

Brixly Workspace - How do I add an additional domain alias to my service?

The Brixly Workspace is purchased per-domain, with the ability to host mail under a single domain. However, you can add additional 'alias' addresses to the account. An example of this may be that you have 'brixly.uk' as the main domain of the serv...

What are my Email Sending Limits / How many emails can I send from Brixly?

All outbound emails are sent through a premium relay service, included free of charge with every account. This ensures that all messages are delivered, irrespective of any potential 'blacklist' issues with the IP addresses on your hosting account....

How to Obtain Email Headers: A Step-by-Step Guide

Email headers provide valuable information about the journey of an email from the sender's server to the recipient's inbox. They can be useful for troubleshooting email delivery issues or for identifying the source of spam emails. This guide will ...

Email – What is the difference between SSL, TLS, and STARTTLS?

Overview The terms SSL, TLS, and STARTTLS are often used in relation to securing a connection, but not everyone knows what these mean. This article should help provide some basic information about each term. SSL SSL stands for “Secure Sockets Laye...

MailChannels – Fixing the 550 5.7.1 [SS] error

If you’re receiving this error, we have detected abuse from your email account. The 550 5.7.1 [SS] error indicates that the subject line in this/these message(s) contained one or multiple spam-like keywords commonly used on abusive or unsolicited ...

MailChannels – How do I report a ‘false positive’?

Overview All spam filtering systems make mistakes from time to time. When a spam message is delivered instead of being blocked, this is described as a false negative. A false positive is the reverse — when the system blocks a legitimate message. R...

Understanding and Utilizing MailChannels Insights

MailChannels is an SMTP relay service used by Brixly that routes all outbound messages through an external SPAM filter. If a message is rejected or bounced, the sender mailbox will receive a bounce message. MailChannels Insights is a feature of th...

What are the correct SPF records when using Brixly hosting?

All of our mail is routed through a premium delivery service called ‘MailChannels’. As such, the SPF records need to indicate this to ensure accurate delivery. Correct Sender Policy Framework (SPF) records need to be configured in your DNS setting...

MailChannels: Enhancing Email Delivery and Security

MailChannels is an SMTP relay service that Brixly uses to ensure reliable email delivery for its users. It identifies spammers within your network, improves your email reputation, and eliminates email delivery problems caused by IP address blackli...

Understanding and Resolving the "550 This message was classified as SPAM" Error

When sending emails, you may occasionally encounter an error message stating, "550 This message was classified as SPAM and may not be delivered." This error occurs when the email you're trying to send is flagged by our spam detection procedures. T...

Understanding and Resolving the "550 Please turn on SMTP Authentication" Error

When sending emails, you may occasionally encounter an error message stating, "550 Please turn on SMTP Authentication." This error occurs when the email you're trying to send is flagged by our spam detection procedures. This guide will help you un...

Why are my emails being marked as SPAM?

Emails being marked as spam is a common issue faced by many users. This can occur due to various reasons, from the originating domain name being blacklisted to the recipient mail host requiring additional validation. This guide will help you under...

Enabling PHPMail() on Your Account

PHPMail() is a function used by PHP to send emails directly from a server. However, due to its frequent misuse by malicious users to send spam and other unsolicited emails, we have decided to disable this function by default. This measure is taken...

Why am I not able to send mail via my PHP script or application?

If you're having trouble sending emails from your PHP script or application, it could be due to the way your application is configured to send emails. By default, many PHP applications use a protocol called PHPMail(), which can lead to several iss...

MailChannels – Which IP Addresses does it send from?

MailChannels sends from many IP addresses and the list of IP addresses we send from changes occasionally. Fortunately, the list is always available in our SPF records and you can look up the list easily with online tools. We recommend using the SP...

The cPanel Default Address and Why Catch-All Mailboxes Are a Bad Idea

When managing your email accounts through cPanel, you might come across the concept of a "catch-all" mailbox. While it might seem convenient to have all emails sent to non-existent addresses on your domain redirected to a single mailbox, this prac...

How do I configure my 'Email Routing' in cPanel?

Mail Exchanger Options Explained: Unless you have a particular setup that needs these explicitly stated, you are able to select "Automatically Detect Configuration". Please note, however, this setting can cause inconsistencies - it would always be...

Managing Outbound SPAM with Imunify Email in cPanel

Introduction At Brixly, we prioritize the security and integrity of your email communications. To ensure that our servers are not used for sending out spam or malicious emails, we have implemented Imunify Email's outbound SPAM protection. This art...

Understanding and Resolving the 550 5.7.1 [ESA] Sender Blocked Error

If you are encountering the "550 5.7.1 [ESA] Sender Blocked" error, this means that our systems have detected significant abuse from your email account, which could include spam emails, bulk emailing, high complaint rates, or sending to a large nu...

How would I purchase a Brixly Workspace plan for one of my reseller clients and migrate the mail data?

It is now possible to add Brixly Workspace for your clients via the client area, by going to our Central Account Manager.  Brixly Client Area -> Reseller Tools -> Central Account Manager From here, next to any mentioned account you can select from...

Brixly Workspace - What changes do I need to make to my DNS records?

The correct DNS records for our Brixly Workspace emails are as follows... MX Record:  Priority 10 | mx1.spamfiltering.io Priority 10 | mx2.spamfiltering.io SpamExperts Downstream: You should set the destination to the below: (see https://support.b...

Brixly Workspace - What connection settings do I need to use in my email client (Outlook, etc)?

The details for connecting through a 3rd party email client, such as Outlook or Windows Mail can be found by going to... Services -> My Services -> Select the Service From here, you will be provided with the incoming/outgoing server details and an...

Brixly Workspace - How do I log in / access my email account?

If you have not yet added an email address to your Brixly Workspace account, please click here for steps on how to add a new account. Once you have added the email account to your service, you will be able to login to the new mailbox (and access a...

Brixly Workspace - How do I update the disk space / quota for a particular mailbox?

To change the quota of an email account, go to... Services -> My Services -> Select the Service -> Click 'Manage Email Accounts' To update the password for the mailbox, you can do so using the 'pencil' icon below... Note: You can set a mailbox to ...

Brixly Workspace - How do I change the password of an email account?

To change the password of an email account, go to... Services -> My Services ->  Select the Service  -> Click 'Manage Email Accounts' To update the password for the mailbox, you can do so using the 'padlock' icon as below... Once the password has ...

Brixly Workspace - How do I add an email address / account?

To add a new email address to your Brixly Workspace / Email Hosting service, you can do so via our client area (https://client.brixly.uk). From here, click on ' Services -> My Services ' and select the appropriate service.  Once you have selected ...

Brixly Workspace: A Comprehensive Email Hosting Solution

Brixly Workspace is a robust email hosting service, designed to offer an ideal alternative to the traditional 'per user' or 'per mailbox' charging models typically associated with most email hosting providers. Instead, we charge per domain. Our pl...

DirectAdmin - How to enable SpamExperts for your domain

To enable SpamExperts for a domain on DirectAdmin, first sign into the reseller account for the domain and navigate to: DirectAdmin -> Professional Spam Filter For each domain you want to include, click 'toggle protection': Please note if the doma...

SpamExperts - How do I access SpamExperts for my domain?

You can log in to SpamExperts from within cPanel or DirectAdmin by clicking the 'SpamExperts' icon, and then clicking ' Login ' next to the domain you wish to manage.  Additionally, we have added the option to log in directly from our client area ...

SpamExperts - How to configure 'quarantine digest' emails / Protection Reports

The Periodic Domain Report sends a daily digest of all the previous day's blocked messages for all the domain's users. In the Domain Level Control Panel, click on  Reporting > Protection report - domain . The report page is displayed. To enable th...

SpamExperts - How do I enable SpamExperts if I am using Cloudflare, or external DNS?

If you are using external nameservers / DNS, then you will need to update your MX records to route incoming mail through our SpamExperts cluster.  There are some additional considerations you will need to take into account when configuring Cloudfl...

SpamExperts: An In-Depth Overview and Guide

SpamExperts is a robust email filtering service that helps protect your inbox from spam, viruses, and other email-based threats. This guide will provide an in-depth overview of SpamExperts and how to use it with your Brixly Hosting account. Access...

SpamExperts - Provide a domain owner access, without access to cPanel

We provide an automated process that allows you to log in to the SpamExperts filtering system directly from cPanel. However, there may be a scenario where you don't wish to provide the domain administrator access to cPanel, but wish to provide the...

Configuring MX Records and Email Routing in cPanel with SpamExperts: A Comprehensive Guide

MX (Mail eXchanger) records are DNS records that direct email to the correct server for your domain. This guide will walk you through configuring your MX records and email routing in cPanel using SpamExperts. Understanding MX Records MX records co...

SpamExperts - Configuring mail destinations / downstream

The SpamExperts destination defines the server address where email is delivered - it should be set to your domain name. If your domain name points externally, you need to set the address to the server hostname - you can find this information in yo...

SpamExperts - Clearing the 'callout cache'

What is the SpamExperts Callout Cache When SpamExperts tries to deliver an email but gets rejected for whatever reason, it records that fact. Moving forward, SpamExperts will automatically reject messages sent to this mailbox without checking your...

SpamExperts - Checking your Spam Quarantine for Filtered Emails

SpamExperts is a powerful email filtering service that helps protect your inbox from spam, viruses, and other email-based threats. One of its key features is the spam quarantine, which holds emails flagged as potential spam. This guide will show y...

SpamExperts - Checking your delivery logs

This article will show you how to access SpamExperts Email Protector and check your delivery logs. The logs can help you determine if a message was received at all by the SpamExperts filters, and whether or not the message was treated as spam. Acc...

SpamExperts - Whitelisting and Blacklisting Senders

SpamExperts provides the capability to establish rules that can bypass the spam filter for specified senders and recipients. It's crucial to understand that these rules only deactivate content filtering. If the sender's mail server is improperly c...

SpamExperts - How to disable SpamExperts Filtering

SpamExperts is a powerful email filtering service that helps protect your inbox from spam, viruses, and other email-based threats. However, there may be instances where you want to disable SpamExperts filtering. This guide will show you how to do ...

SpamExperts - How do I enable SpamExperts SPAM protection on my domain?

SpamExperts will be automatically enabled on all domains within our shared, premium, or reseller servers. However, if you are using external nameservers / DNS, then you will need to update your MX records. Please note, that SpamExperts is an exter...

SpamExperts - Skipped: Domain is remote - Unable to Login

Introduction:  Occasionally, you might encounter difficulties logging into SpamExperts, receiving an error message indicating that professional spam and virus filtering has not been enabled for your domain, with the status "Skipped: Domain is remo...