How to configure Email Routing and MX records for Google Mail
If you're planning to use your domain with Google Mail, you'll need to make a few configuration changes. This guide will walk you through the process. Setting Your Mail Routing to Remote Mail Exchanger Access cPanel : Log into your cPanel accoun...
How to solve '550 sender verify failed' error message?
Problem: When you try to send an e-mail message, you may receive the following SMTP error message: 550 Sender verify failed. Cause: This error message occurs when the sender's e-mail account does not exist in cPanel, or when the domain's MX entry ...
How to Configure WordPress to use SMTP for Sending Emails
Sending emails from WordPress is a crucial function that powers everything from admin notifications to password resets. By default, WordPress uses the PHP mail function to send emails. However, this method is not always reliable and can result in ...
What is the maximum email attachment size?
At Brixly, we maintain a generous limit of 50MB for the size of email messages. This limit is considerably higher than many Internet Service Providers (ISPs), which often block messages larger than 20MB. Please be aware that this 50MB limit encomp...
Creating Autoresponders Using cPanel
Autoresponders are a valuable tool for any business, saving you time by automatically sending a reply to any email sent to a specific address. They're ideal for acknowledging customer inquiries or letting people know you're unavailable. Here's how...
Connecting an Email Client to a Mailbox
Introduction: This Knowledge Base (KB) article provides a comprehensive guide on how to connect an email client to a cPanel or DirectAdmin mailbox. The process involves gathering the necessary information and configuring the email client settings...
How to Change Your Email Account Password or Mailbox Quota in cPanel
Managing your email account effectively includes tasks such as changing your email password and adjusting your mailbox quota. This guide will walk you through these processes using cPanel. Changing an Email Account Password Access cPanel : Log i...
Publishing DMARC Records on Your cPanel Domain
Domain-based Message Authentication, Reporting, and Conformance (DMARC) is an email authentication protocol that uses SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to detect and prevent email spoofing. This guide will walk yo...
Migrating Emails from IMAP Providers Using our Migration Center
Migrating emails from one provider to another can seem like a daunting task. However, with the Migration Center, you can easily migrate your emails from an IMAP provider to your Brixly Hosting account. This guide will walk you through the process....
Setting Up Branding and Custom URL for Your Brixly Workspace: A Detailed Guide
Brixly Workspace is a powerful tool that allows you to manage your email services. One of its features is the ability to set up branding for your workspace and add a custom URL. This guide will walk you through the process. Understanding Brixly Wo...
Brixly Workspace - Can I see a demo of the CrossBox webmail interface?
Yes, absolutely! Whilst our own version is modified slightly for a more 'minimalist' feel, you are able to view a demo of the webmail interface here... https://crossbox.io/demo In terms of NextCloud, they also provide a demo here... https://try.ne...
Brixly Workspace - How do I add an additional domain alias to my service?
The Brixly Workspace is purchased per-domain, with the ability to host mail under a single domain. However, you can add additional 'alias' addresses to the account. An example of this may be that you have 'brixly.uk' as the main domain of the serv...
What are my Email Sending Limits / How many emails can I send from Brixly?
All outbound emails are sent through a premium relay service, included free of charge with every account. This ensures that all messages are delivered, irrespective of any potential 'blacklist' issues with the IP addresses on your hosting account....
How to Obtain Email Headers: A Step-by-Step Guide
Email headers provide valuable information about the journey of an email from the sender's server to the recipient's inbox. They can be useful for troubleshooting email delivery issues or for identifying the source of spam emails. This guide will ...
Email – What is the difference between SSL, TLS, and STARTTLS?
Overview The terms SSL, TLS, and STARTTLS are often used in relation to securing a connection, but not everyone knows what these mean. This article should help provide some basic information about each term. SSL SSL stands for “Secure Sockets Laye...
What are the correct SPF records when using Brixly hosting?
Correct Sender Policy Framework (SPF) records need to be configured in your DNS settings to ensure that Internet receivers will properly identify and receive your email. This article describes the DNS records you must add. DNS Records The followin...
Understanding and Resolving the "550 This message was classified as SPAM" Error
When sending emails, you may occasionally encounter an error message stating, "550 This message was classified as SPAM and may not be delivered." This error occurs when the email you're trying to send is flagged by our spam detection procedures. T...
Understanding and Resolving the "550 Please turn on SMTP Authentication" Error
When sending emails, you may occasionally encounter an error message stating, "550 Please turn on SMTP Authentication." This error occurs when the email you're trying to send is flagged by our spam detection procedures. This guide will help you un...
Why are my emails being marked as SPAM?
Emails being marked as spam is a common issue faced by many users. This can occur due to various reasons, from the originating domain name being blacklisted to the recipient mail host requiring additional validation. This guide will help you under...
Enabling PHPMail() on Your Account
PHPMail() is a function used by PHP to send emails directly from a server. However, due to its frequent misuse by malicious users to send spam and other unsolicited emails, we have decided to disable this function by default. This measure is taken...
Why am I not able to send mail via my PHP script or application?
If you're having trouble sending emails from your PHP script or application, it could be due to the way your application is configured to send emails. By default, many PHP applications use a protocol called PHPMail(), which can lead to several iss...
The cPanel Default Address and Why Catch-All Mailboxes Are a Bad Idea
When managing your email accounts through cPanel, you might come across the concept of a "catch-all" mailbox. While it might seem convenient to have all emails sent to non-existent addresses on your domain redirected to a single mailbox, this prac...
How do I configure my 'Email Routing' in cPanel?
Mail Exchanger Options Explained: Unless you have a particular setup that needs these explicitly stated, you are able to select "Automatically Detect Configuration". Please note, however, this setting can cause inconsistencies - it would always be...
Understanding and Resolving the 550 5.7.1 [ESA] Sender Blocked Error
If you are encountering the "550 5.7.1 [ESA] Sender Blocked" error, this means that our systems have detected significant abuse from your email account, which could include spam emails, bulk emailing, high complaint rates, or sending to a large nu...
How would I purchase a Brixly Workspace plan for one of my reseller clients and migrate the mail data?
It is now possible to add Brixly Workspace for your clients via the client area, by going to our Central Account Manager. Brixly Client Area -> Reseller Tools -> Central Account Manager From here, next to any mentioned account you can select from...
Brixly Workspace - What changes do I need to make to my DNS records?
The correct DNS records for our Brixly Workspace emails are as follows... MX Record: Priority 10 | mail.hostns.io Priority 10 | mail-01.hostns.io SPF / TXT Record: v=spf1 ip4:23.88.6.16 +a +mx +include:relay.mailchannels.net -all
Brixly Workspace - What connection settings do I need to use in my email client (Outlook, etc)?
The details for connecting through a 3rd party email client, such as Outlook or Windows Mail can be found by going to... Services -> My Services -> Select the Service From here, you will be provided with the incoming/outgoing server details and an...
Brixly Workspace - How do I log in / access my email account?
If you have not yet added an email address to your Brixly Workspace account, please click here for steps on how to add a new account. Once you have added the email account to your service, you will be able to login to the new mailbox (and access a...
Brixly Workspace - How do I update the disk space / quota for a particular mailbox?
To change the quota of an email account, go to... Services -> My Services -> Select the Service -> Click 'Manage Email Accounts' To update the password for the mailbox, you can do so using the 'pencil' icon below... Note: You can set a mailbox to ...
Brixly Workspace - How do I change the password of an email account?
To change the password of an email account, go to... Services -> My Services -> Select the Service -> Click 'Manage Email Accounts' To update the password for the mailbox, you can do so using the 'padlock' icon as below... Once the password has ...
Brixly Workspace - How do I add an email address / account?
To add a new email address to your Brixly Workspace / Email Hosting service, you can do so via our client area (https://client.brixly.uk). From here, click on ' Services -> My Services ' and select the appropriate service. Once you have selected ...
Brixly Workspace: A Comprehensive Email Hosting Solution
Brixly Workspace is a robust email hosting service, designed to offer an ideal alternative to the traditional 'per user' or 'per mailbox' charging models typically associated with most email hosting providers. Instead, we charge per domain. Our pl...