How do I cancel my service(s)?
You are able to cancel your services quickly, and easily from within our client area. To do so, navigate to Services -> Request Cancellation You will be given the option to cancel your services or addon from the list provided. Once the service ca...
Brixly Affiliate - Getting Started
The Brixly affiliate program pays you for every conversion recurring, meaning you will always get paid as long as the referred service is still active. As a business, we also hold one of the highest retention rates in the industry – this means ...
How does the identity verification work?
Brixly works with Stripe to conduct identity verification online. Stripe builds technology that’s used by millions of companies around the world such as Amazon, Google, and Zoom. They help with everything from accepting payments to managing sub...
Brixly Central Account Manager
Welcome to The Central Manager! We understand the difficulty of managing a large number of accounts! That's why we have developed the Central Account Manager, accessible through your client area. You can find this super handy tool by heading throu...
Getting the most from Brixly Support
Brixly is renowned for providing swift, high-quality support, boasting a 99.3% satisfaction rating from nearly 400,000 support tickets. We're proud to have one of the UK's leading average response times. However, we're always looking for ways to i...
Where can I update my account / profile details?
You can modify your profile by going to the following... Login to our client area Select your name in the top right corner Click 'Account Details'
Brixly Support - How to provide detailed reproduction steps for faster ticket resolutions
Introduction You can greatly reduce the amount of time it takes for our support analysts to resolve your issue by providing good steps to replicate your issue. Procedure Reproduce the problem as you write out the steps. As you move through each st...
Which nameservers should I use with Brixly hosting?
The correct set of nameservers to use will have been sent in your welcome email and may vary from those supplied below. cPanel Servers cPanel - UK ns1.hostns.io (109.70.148.2) ns2.hostns.io (109.70.148.3) cPanel - USA ns1.usa.cloudns.io (165.227...
How do I register a new domain with Brixly?
You can register new domain names from within the Brixly client area or by clicking here .
Where can I find your domain prices?
Our domain registration and renewal pricing can be found here... https://client.brixly.uk/cart.php?a=add&domain=register
Brixly Support - What support is included with my hosting plan?
This article details the scope of support we provide for our hosting products. Support Tickets: Our support team is manned 24 hours a day, 7 days a week. You can raise tickets with our support team with an average response time of around 20 - 30 m...
How do I re-sell hosting in multiple countries / locations?
When signing up for a reseller hosting plan, you are able to select a 'Location' or Country. The selected location is where your reseller hosting plan would be located, and therefore any accounts created within it would also be located in that loc...
Reseller Discounts - How much discount do I get as a reseller to sell your services?
As a reseller, you have exclusive discounts, allowing you to purchase secondary plans at a heavily discounted rate. This is also ideal for situations where you want to resell services, such as our VPS / Cloud Servers, Dedicated Servers, and Resell...
Dedicated IP Address - How to purchase and manage your dedicated IP's
Limitations and Important Considerations Please note that Dedicated IP addresses are exclusively available to clients hosted on our UK infrastructure. Dedicated IP addresses are only available to cPanel hosting services (Shared, Premium or Resell...
Registering a New Domain with Brixly
Registering a new domain name with Brixly is a simple and straightforward process. This guide will walk you through the necessary steps to secure your online identity. Step 1: Check Domain Availability Before registering a domain, you need to chec...
Where can I find your domain pricing?
Our domain registration and renewal pricing can be found here... https://client.brixly.uk/cart.php?a=add&domain=register
Policy on NextCloud Usage on Brixly Shared/Reseller Platforms
Overview At Brixly, we are committed to providing high-quality, reliable hosting services to all our customers. To ensure the best performance and stability of our shared and reseller hosting platforms, we have certain policies in place regarding ...
Billing and Payments
I am unable to pay my bill in time. Are you able to provide an extension?
All services are raised with a respective due date, which must be considered as the final date for payment in all circumstances. We do reserve the right to immediate suspension, or alternatively full termination/account closure following the du...
Domain Reseller - No payment method selected - Fix
The error message being reported is based on the following in the documentation... The link to the full documentation can be found here... https://support.brixly.uk/en/knowledgebase/article/how-do-i-sell-domain-names-through-whmcs To set a default...
How do I pay for my service with Direct Debit?
It is possible to pay for your services and domains via Direct Debit, however, there are a number of things that differ through this payment process, compared to standard processing gateways such as credit/debit cards. If you wish to pay via Dire...
How do I cancel my automatic / recurring PayPal payment?
Here’s how: Log in to your PayPal account. Click Settings near the top of the page. Click Payments. Click Manage pre-approved payments. Click Cancel or Cancel automatic billing and follow the instructions.
How do I set a default payment method for my future invoices?
When making payment of your invoices, it can become confusing if you have multiple payment methods set up for different services. Each service you purchase from us will have a set payment method, selected when you first purchase. If you have a par...
How do I have invoices sent to a separate email address?
If you would like to have invoices or payment receipts sent to a separate email address (for example, your accountants, or your accountancy software), you are able to do so from the following screen... https://client.brixly.uk/account/contacts Onc...
Dedicated IP Address - How to purchase and manage your dedicated IP's
Limitations and Important Considerations Please note that Dedicated IP addresses are exclusively available to clients hosted on our UK infrastructure. Dedicated IP addresses are only available to cPanel hosting services (Shared, Premium or Resell...