cPanel Hosting Articles

How to Disable ModSecurity on cPanel

If you are finding that you're being stopped by ModSecurity on domains, the following guide will help you remove ModSecurity on the Domain. Firstly, Log into cPanel and search for 'ModSecurity' at the top in the search bar. From here, you'll see a...

Enable directory index listings using .htaccess

You can configure the webserver to display file listings for directories that do not have a directory index page. By default on brixly servers, when visitors go to a URL that requests a directory, such as  http://example.net/gallery , the web serv...

Outdated/Missing MySQL Extension for WordPress

If, when accessing WordPress, you see an error message similar to the following:   Your PHP installation appears to be missing the MySQL extension which is required by WordPress.   Or in site health, you see the following:   utf8mb4 requires a new...

Softaculous Backups - Why are they disabled?

At Brixly, we strive to provide our clients the best web hosting experience, including using reliable and efficient backup solutions. While Softaculous is a popular software auto-installer that offers a native backup functionality, we have decided...

How do I load Laravel from the /public directory using .htaccess?

In this article, you will learn how to make your Laravel public folder open directly when you type your domain. If you have installed Laravel on your primary domain for the account in your public_html folder (root directory for the primary domain)...

How much bandwidth is included with my hosting account?

Here at Brixly, we do not limit bandwidth for any websites on our shared or reseller platforms! We monitor bandwidth usage to prevent abuse; however, we do not suspend or de-activate accounts based on high bandwidth usage.  We do, however, limit a...

How much email storage space is permitted on the shared or reseller plans?

We don't impose any 'hard limits' on the storage of mailboxes; however, we do have 'fair usage policies' in place to prevent abuse. As such, you must review the terms outlined in our fair usage policies.  We use ultra-fast NVMe storage on our serv...

WordPress Manager - Script 26 Not Found

A client has reported that the following errors show when trying to install a WordPress installation via the WordPress Manager in our client area... Script '26' Not Found To resolve the issue, you can switch the cPanel account you are trying this ...

How do I enable Cloudflare for my websites?

Step 1: Sign up for a Cloudflare Account Open your preferred web browser and navigate to the Cloudflare website (https://www.cloudflare.com). Click on the "Sign Up" button to create a new account. Follow the registration process, providing the req...

How to Clone a WordPress website between cPanel accounts using WP Toolkit

Before we can clone a WordPress site we need to make sure that the site we want to clone exists in the WP Toolkit and that the destination exists. Add site to WP Toolkit Navigate to the cPanel account of the site you want to clone and head to WP T...

How do I update the SOA record of the DNS zones under my reseller account?

The SOA record (or the 'start of authority' record) stores information about a domain names administrative contact. The SOA record also contains some additional information, such as the duration of time that the server should wait before domain re...

Malware Scanner - How to scan your sites for malware

We have recently introduced the ability for you to initiate manual malware scans for any of your client's accounts directly from within cPanel.  This functionality is provided completely free of charge as part of your reseller service.  The malwar...

How to generate a full cPanel backup of your account

This guide will walk you through the process of generating a comprehensive backup of your website using cPanel on Brixly. Note: We take automated backups of all accounts either daily, or hourly (depending on the selected plan). These backups can b...

How to Create Email Accounts in cPanel

Creating an email account through cPanel is a straightforward process. This guide will walk you through the steps to create a new email account.   Step 1: Log in to cPanel First, you'll need to log in to your cPanel account. This is typically done...

Enable Object Caching with Redis using LSCache

Please note, that Redis is only available on our cPanel plans The first thing to do is to navigate to Redis in cPanel: Once within the Redis tool, enable it for your account: Once enabled, copy the Redis socket path displayed in your cPanel accoun...

How do I use a 'Skeleton Directory' to set the default contents of newly added domains in cPanel?

By default, all the newly created accounts open with a 403 error. Which indicated there is no file or directory available on that account. If you want to add custom pages for all the newly created accounts, you can use the skeleton directory featu...

WordPress Multisite Subdomains

When using WordPress Multisites with Subdomains, you need to ensure the subdomain is added to cPanel/DirectAdmin to be used. cPanel You can do this on cPanel via: cPanel -> Domains -> Create a new domain  Here you will enter the name for the subdo...

Imunify360 Firewall - Understanding your Protection, and Getting Started

Imunify360 is the security solution for Linux web servers based on machine learning technology which utilizes a multi-layer approach to provide total protection against any type of malicious attacks or abnormal behaviour, including distributed bru...

Dedicated IP Address - How to purchase and manage your dedicated IP's

Limitations and Important Considerations Please note that Dedicated IP addresses are exclusively available to clients hosted on our UK infrastructure.  Dedicated IP addresses are only available to cPanel hosting services (Shared, Premium or Resell...

How do I reset the DNS zone to the 'default' for a domain?

Sometimes, the DNS records can be set incorrectly (sometimes through migration from another host, and sometimes just human error!). It is possible to entirely reset the DNS zone so that the domain has all records set back to the 'default' records ...

How to Migrate a WordPress Website using Installatron

Installatron is able to import local (same server and hosting package) or remote (different server or hosting package) application installations. For the purposes of this article, we will walk through importing both a local and remote WordPress si...

Website Preview - How do I preview my websites before updating the DNS?

Our 'Website Preview' option is currently only available for cPanel We've partnered up with the team at SkipDNS.link to bring you completely free access to their amazing tool used to preview your site hosted with us. Essentially, this allows you t...

How do I install a wildcard SSL Certificate via LetsEncrypt?

Our automatic SSL installation process (powered by AutoSSL) will automatically install Sectigo SSL certificates. Sectigo SSL certificates offer optimal coverage, completely automatically and free of charge. In addition, they also do not 'rate limi...

JetBackup - How to create 'Snapshot Backups'

Backups are taken of all accounts on our shared and reseller services daily. However, we do understand there are certain scenarios where you may wish to take a backup prior to making significant changes. In those cases, we would always recommend u...

What are 'mixed content' errors and how do I resolve them?

What are 'Mixed Content' Errors? 'Mixed Content' errors occur when a secure HTTPS webpage is trying to load resources, such as images, videos, stylesheets or scripts, over an insecure HTTP connection. This can pose a security risk as the insecure ...

How to change your PHP Version and PHP Settings

At Brixly, we strive to provide you with the flexibility and control you need to optimize your website's performance. One way we do this is by allowing you to change your PHP version and settings directly from your cPanel account. This guide will ...

Understanding and Resolving the 503 Error: Resource Limit Reached

A 503 error is a server-side response code that indicates the server is temporarily unable to handle the request. This can occur for a variety of reasons, but in the context of a web hosting environment, it often suggests that the account is hitti...

PHP 500 Errors and How to Resolve Them

PHP 500 errors, also known as "Internal Server Errors," can be a common occurrence when working with web applications. These errors are typically not server-related issues but are usually caused by issues within the code of the application. This g...

How to create a WordPress Staging Site with Softaculous

Staging environments are crucial for website development and maintenance. They provide a safe space where you can test changes and updates without affecting your live website. This guide will walk you through how to create and manage a WordPress s...

Migrating a WordPress Site from Another Host Using Softaculous Remote Import

Migrating a WordPress site from a remote server to your Brixly hosting account can be a daunting task, especially if you're not familiar with the process. However, with Softaculous, a powerful tool available in your cPanel, this process can be sim...

How to Configure WordPress to use SMTP for Sending Emails

Sending emails from WordPress is a crucial function that powers everything from admin notifications to password resets. By default, WordPress uses the PHP mail function to send emails. However, this method is not always reliable and can result in ...

Enabling MySQL Remote Connections in cPanel: A Step-by-Step Guide

For security reasons, cPanel servers disable remote MySQL connections by default. However, there may be instances where you need to enable this feature. This guide will walk you through the process of enabling remote MySQL connections using the We...

How to Create Custom Error Pages in cPanel

Error pages play a crucial role in informing visitors about issues when they try to access your site. Each problem has its own status code. For instance, a 404 error appears when a visitor enters a non-existent URL, and a 401 error shows up for an...

Installing a Free SSL Certificate via cPanel

Installing an SSL certificate in cPanel is easy! Best of all, it's free with Brixly! Important: Installing a certificate does will not force your browsers to visit the site via https:// – to do this, you would need to see our ‘How to force your si...

Monitoring Disk Usage with cPanel

Keeping track of your disk usage is crucial for maintaining your website's performance and ensuring you don't exceed your hosting plan's storage limit. This guide will show you how to check disk usage using cPanel. Understanding Disk Usage The Dis...

Managing Cron Jobs in cPanel

Overview Cron jobs are automated tasks scheduled to run at predefined times or intervals. They are typically executed by the system using a script file, and they can perform a series of simple tasks. It's important to exercise caution when schedul...

Forcing HTTPS:// Redirection for Your Website

There are several methods to force HTTPS:// on your website, depending on your setup and preferences. Here are three commonly used approaches: Using a WordPress Plugin (Really Simple SSL): In your WordPress Dashboard, go to the Plugins section. Cl...

Diagnosing a slow website using PHP X-Ray to find bottlenecks

When a website or application feels like its 'slow performing', the common assumption is that its a 'server issue', whereas in many cases the bottleneck in terms of performance can be within the application / script itself.  When a website does sl...

How do I convert a cPanel account to an Addon Domain?

If you’re a reseller customer and would like to convert a full-fledged cPanel account to an addon domain, please follow these steps: Important: There are no native tools that allow us to convert a full cPanel account to an Addon Domain. The work i...

I have received an email about LVE / Resource Usage

CloudLinux improves the stability of a server by limiting each client in an isolated, secure environment called a Lightweight Virtual Environment (LVE), a kernel technology developed by CloudLinux. In shared hosting, the most common reason for dow...

JetBackup - How to restore your account files or databases

JetBackup5 is our powerful backup and restore tool. It allows us to take daily incremental backups of all sites stored on our servers and provides a simple and intuitive interface to restore your account data.  Let's fire up the JetBackup 5 module...

Publishing DMARC Records on Your cPanel Domain

Domain-based Message Authentication, Reporting, and Conformance (DMARC) is an email authentication protocol that uses SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to detect and prevent email spoofing. This guide will walk yo...

Getting Started with cPanel: A Comprehensive Guide

Introduction Welcome to the comprehensive guide on getting started with cPanel. This guide is designed to ensure a smooth experience for you while accessing and using cPanel. Whether you are a reseller or an individual user, this guide will help y...

Reseller Hosting - Getting Started with WHM: A Comprehensive Guide

Introduction WebHost Manager (WHM) is a powerful web-based control panel that allows you to manage and oversee multiple cPanel accounts from a single interface. This guide will provide you with a comprehensive understanding of WHM, including how t...

Setting 'date.timezone' Value through PHP Selector in cPanel

Having issues with applying the 'date.timezone' value through the PHP Selector in cPanel? Don't worry, we've got you covered. Follow the steps below to resolve this issue: Step 1: Viewing the Current 'date.timezone' Value First, you need to check ...

Managing Outbound SPAM with Imunify Email in cPanel

Introduction At Brixly, we prioritize the security and integrity of your email communications. To ensure that our servers are not used for sending out spam or malicious emails, we have implemented Imunify Email's outbound SPAM protection. This art...

Redis Limits - PHP Fatal error: Uncaught RedisException: OOM command not allowed when used memory > 'maxmemory'

If you're a web hosting customer experiencing a PHP Fatal error message that reads, "Uncaught RedisException: OOM command not allowed when used memory > 'maxmemory'", you're not alone. This error can be a bit confusing, especially when you're not ...

How to create and manage Teams on cPanel

Introduction The 'Manage Team' feature in cPanel allows account owners to create and manage team users, providing them with the ability to assist in managing domains, email accounts, and databases. This feature is especially useful for businesses ...

Understanding the Disabled 'Reset Password' Functionality in cPanel Webmail

Introduction:  At Brixly, we prioritize the security and integrity of our clients' accounts and data. We understand the importance of convenient features such as resetting passwords via a secondary email address in Webmail. However, due to securit...

What is the cPanel 'Live Transfer' facility?

We wanted to share and explain the advantages of our cPanel 'Live Transfer' process, a seamless method we use for migrating accounts between cPanel servers internally. This process is designed to minimize downtime and ensure a smooth transition fo...

Why can I not migrate cPanel accounts between reseller plans using the Migration Center?

When utilizing our Migration Center for transferring websites, the process involves creating and restoring backups from the original server to the target server. This method is highly efficient for moving sites between different hosting providers....

What is the difference between the MultiPHP and Select PHP Version?

Selecting the correct PHP version is crucial for performance and compatibility when managing a website. On Brixly's shared and reseller cPanel hosting plans, two primary tools are available for managing PHP versions: MultiPHP and Select PHP Ver...